- FAQ
- ibisPaint
[#]Product Guide
[ibisPaint]
[1]Usage
- How do I save my drawings to my Mac/PC?
- I want to add the picture to my illustration.
- How do I use selection layer?
- How can I deselect to remove selected area in layer ?
- I would like to copy and paste a picture.
- I don't know how to use the ruler function.
- >>etc
[2]Others
- Is it ok to use the artwork created with ibisPaint for commercial use, distribution, or posting to other sites?
- Is it possible that I redistribute artwork used pictures from Material tool and stamp from Brush tool?
- I want to cancel Prime Membership.
- The app crashes when importing an image.
- Is it ok to redistribute an artwork created with the Prime fonts available for Prime members?
- Can I use ibisPaint on a PC?
- >>etc
[3]Functions
- What's the difference between ibisPaint and ibisPaint X?
- Pressure sensitivity doesn’t work.
- I purchased Prime Membership subscription or Remove Ads Add-on, but the ads are not disappearing.
- I would like to transfer or share my Prime Membership to another device
- Vector Layer is added automaitcally by itself
- What happens to my existing folders, artworks in them, and the order in which they are sorted after I cancel my Prime Membership?
- >>etc
[4]Art works
- Is it illegal to trace or copy someone’s artwork?
- When I was editing my artwork, “lack of storage space” was displayed
- I would like to restore my deleted artworks.
- Time-lapse video is incorrect. The picture turned white.
- A message is displayed saying "An artwork file is broken".
- How can I make a video with no UI shown?
- >>etc
[5]Website
- I want to delete an uploaded artwork
- I cannot switch to another account and log in
- I would like to delete my authenticated account for the online gallery.
- What is the criterion for ranking?
- Why do I need X, Facebook, Apple Account or ibisAccount to download artworks.
- I would like to change the name of uploaded artwork.
- >>etc
[6]Bug
- App freezes or shuts down during drawing.
- I cannot restore my purchased rights.
- On iOS/iPadOS 16 devices, an error message saying "Can't write data to the file." appears when creating a new canvas or editing existing artworks.
- When opening the Windows version app, an error message "Failed to prepare WebView: No such interface supported. (-2147467262)" appears.
- Purchases of Pro Add-on have been reset on the Windows version.
- I cannot purchase Pro add-on on the Windows version.
- >>etc
[7]Frequently Asked Questions
- I cannot log in.
- I forgot my password.
- How to get a refund.
- I get a “Communication Error” and cannot synchronize my artworks to the Cloud Storage
- I cannot upload my artwork.
- Prime features are not working
Please inquire about your problem here when it is not found.
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)[#]Product Guide
- FAQ
- ibisPaint