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[#]Product Guide
A.
Did you confirm that the last time you synced to the cloud with your old device, the icon was already shared? If the icon is the green arrow or cloud icon next to artworks, artworks is saved in the cloud storage.
Synchronizing the artworks on your device with Cloud Storage
Also, is the authentication account you are logged into the same account as when you synchronized?
If the synchronization has been completed, it is difficult to restore. It is possible that your artwork was not uploaded to the cloud for some reason.
We sincerely apologize that your artwork, which took a long time to create, is now in such a state.
Please let us know your account name, ID, and artwork name just to be sure.
Inquiry, Bug Report, Request
[*]Category's Question List
[0]Product FAQ Top
[#]Product Guide
[0]Product FAQ Top
[#]Product Guide
Q.
When I changed my device to a new model and artworks saved in the cloud disappeared.
When I changed my device to a new model and artworks saved in the cloud disappeared.
A.
Did you confirm that the last time you synced to the cloud with your old device, the icon was already shared? If the icon is the green arrow or cloud icon next to artworks, artworks is saved in the cloud storage.
Synchronizing the artworks on your device with Cloud Storage
Also, is the authentication account you are logged into the same account as when you synchronized?
If the synchronization has been completed, it is difficult to restore. It is possible that your artwork was not uploaded to the cloud for some reason.
We sincerely apologize that your artwork, which took a long time to create, is now in such a state.
Please let us know your account name, ID, and artwork name just to be sure.
Inquiry, Bug Report, Request
[*]Category's Question List
[0]Product FAQ Top
[#]Product Guide