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Q.
I cannot log in with X.


A.
・Please update ibisPaint version to the latest.

・If the error message “Authentication error” or “HTTP error 401” is displayed, the entered ID or password is incorrect. Please check if the ID and password entered are correct and enter the correct ID and password.

・If the message “Failed to retrieve your information.” is displayed, please check if the use of X is restricted by your internet service provider's filtering.

・If the time setting of your device is incorrect, login may fail. Please close the application once and check if the following operation improves the issue. (The operation steps may differ depending on the device and OS.)



iOS: [Settings] > [General] > [Date & Time] > [Set Automatically] > ON

Android: [Settings] > [System] > [Date & Time] > [Set Date & Time Automatically] > ON

Windows: [Start button] > [Settings] > [Time & Language] > [Date & Time] > [Set Time Automatically] > ON

Was the problem solved?

 It is solved.
 It is not solved. I inquire about it.


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