Inquiry, Bug Report, Request

Please confirm it from the following link before it inquires.

FAQ - ibisPaint

Announcement on the support schedule during the long holiday season (Japan's Golden Week).

Our user support operations during the long holiday season will follow the schedule below.

25 Apr (Fri)  Regular business hours
26 Apr (Sat)  Closed
27 Apr (Sun)  Closed
28 Apr (Mon)  Partially operated
29 Apr (Tue)  Closed
30 Apr (Wed)  Partially operated
1 May (Thu)  Partially operated
2 May (Fri)  Partially operated
3 May (Sat)  Closed
4 May (Sun)  Closed
5 May (Mon)  Closed
6 May (Tue)  Closed
7 May (Wed)  Regular business hours

We will resume addressing the inquiries from 7 May (Wed) but responses may take longer than usual. Hope for your understanding.


*Please fill in your e-mail address when you need a reply.


(e.g., iPhone XS Max, Google Pixel 6a)

OS version How to check OS version
For iOS/iPadOS devices, click here
For Android devices, click here
For Windows devices, click here


(e.g., iOS 16.1, Android 13)

ibisPaint version The version of ibisPaint is displayed on the title screen immediately after the application is launched.

How to check UUID
(1)Tap the version number string (ver. X.X.X.X) on the app Title screen.
(2)The "Version Information" alert will appear and the app's UUID will be displayed.
(3)Select “Copy UUID” and paste it.


Please fill in if the problem is related to ibisPaint app.



If you will send us a video How to record screen
For iOS/iPadOS devices, click here
For Android devices, click here
For Windows devices, click here
 that shows the process where the bug occurs, or the artwork file How to output artwork files
(1)Select an artwork in My Gallery.
(2)Tap the Share menu and select ”ibisPaint Artwork (IPV)" to output the artwork file.
(3)Select the artwork file from “Choose file”.
 in which we can confirm the abnormality, or a screenshot that shows error messages and abnormalities, it may increase the possibility of the issue to be resolved. In case there is a problem with a brush, please attach a brush QR code image. Click here to learn how to export brush QR codes.
＊You can attach files up to 100MB in MOV, MP4, PNG, JPEG, IPV, IPCFG formats.

Please refer to the 「PRIVACY POLICY for ibis Paint in the EEA / the UK」 for residents in the EEA / the UK.
Please refer to the 「PRIVACY POLICY for ibis Paint in the United States of America」 for residents in the United States of America.
Please refer to the 「Policy on the Protection of Personal Information」 for residents in other areas.


*Some customers may not be able to receive our reply email if they are setting some kind of spam filtering. Please add ibis.ne.jp domain to the permissions.